At HTA, we take immense pride in celebrating the success of our clients, and today we’re thrilled to spotlight Jellis Craig Whitehorse, who recently received the prestigious award for Best Large Residential Agency in Victoria at the Real Estate Institute of Victoria Awards. This recognition is a testament to their dedication, innovation, and client-first philosophy.
We spoke with the team at Jellis Craig Whitehorse to delve into their journey, values, and what this award means to them.
What does winning the Best Large Residential Agency in Victoria mean to the team at Jellis Craig Whitehorse?
This is a confirmation that the synergy within our team has been recognised for a year of dedicated hard work, countless hours, and time spent away from our families. Every team member played a vital role in achieving this esteemed award, and we are all excited to share this accomplishment with our clients and, most importantly, our team.
The Journey to Success. What were some key milestones or strategies that helped you reach this level?
Reflecting on the past 18 months, we’ve seen our team maintain stability. We streamlined job descriptions, positioned the right individuals with the right clients, and implemented effective strategies to ensure our team could consistently deliver for our clients. As the market tightened, every member of our team stepped up to increase our market share across all departments, which is the basis for our recognition.
What sets Jellis Craig Whitehorse Apart?
We believe in fostering open and genuine communication at every step with the clients by ensuring our communications with them is about the people first and business second. The advice we provide would be the same guidance we would offer our own family and friends. Our commitment to this approach ensures that every interaction is built on trust and mutual respect, guiding our clients toward the best possible outcomes.
What advice would you give to other businesses aiming to reach similar achievements?
Being genuine and transparent is at the core of our approach. We communicate with people as fellow humans, using everyday language they can easily understand, ensuring they feel involved in their important real estate journey.
The impacts of Covid have shaped us all as individuals, influencing how we operate our business. We remain committed to offering greater flexibility to our team, consistently expressing our appreciation for our clients, and maintaining a clear plan for the exceptional service we strive to provide.
How has working with HTA supported your growth and achievements?
Having been with HTA for the past eight years, we have fostered a strong and trusting relationship between our businesses and the individuals who collaborate within both organisations. We share a common goal of striving for the best outcomes, and we consistently have confidence in the advice provided by the team at HTA.
What’s next for Jellis Craig Whitehorse?
We are excited to transition more of our team into equity business partners. This will allow a clear pathway for growth and development across all departments within our business. By doing so, we aim to create opportunities that not only empower our team members but also strengthen our organisation as a whole.
This approach fosters a culture of collaboration and shared success, enabling individuals to evolve alongside us for the long term. We believe that by investing in our team in this way, everyone can thrive and contribute meaningfully to our collective goals.
We are honored to support Jellis Craig Whitehorse in their journey and are inspired by their commitment to excellence and innovation.
To find out how HTA can help your business, please contact us.
